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Support Channels
Support & Contact
Need Help? We Respond Quickly
Use this page for product help, payment queries, refund guidance, and escalation contacts.
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Payment/Refund Help
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Active Notices
Support Channels
General Support
Write to support@fullypass.in for account, test access, or platform help.
Payment Assistance
For billing or transaction issues, share payment reference and registered email.
Contact Us
FullyPass Support Desk, Bengaluru, Karnataka
Payment / Refund Help
Refund Eligibility
Refund decisions follow the published refund policy and payment verification records.
How to Raise a Refund Request
Share your registered email, payment ID, and reason for request through support channel.
Before Contacting Support
Use your registered email
Always contact support from the email linked to your account for faster verification.
Attach screenshots if relevant
For payment or technical issues, screenshots reduce back-and-forth and speed up resolution.
Share course and plan details
Mention your active course and plan context so the support team can reproduce issues quickly.
Describe exact steps
If a bug appears, share what you clicked and where the issue occurred.
Notices & Escalation
Response Window
Support queries are generally acknowledged within one working day.
Escalation
If your issue remains unresolved, reply on the same email thread with 'Escalation' in subject.
Office Information
Support operations are coordinated from Bengaluru with remote team members.
FullyPass Support Desk, Bengaluru, Karnataka
Need Help? We Respond Quickly
Use this page for product help, payment queries, refund guidance, and escalation contacts.